Refund policy

Every piece is made to order, and many are personalized, so we handle returns a little differently:

• Damaged or defective: If your order arrives damaged, or there's a mistake on our end, contact us within 14 days of delivery with a photo and we'll replace it or issue a full refund — no need to send anything back.
• Personalized items: Because custom pieces are made just for you, we can't accept returns on them unless they arrive damaged or defective.
• Non-personalized items: May be returned within 14 days in original, unused condition; the buyer covers return shipping.

We want you to love your piece — email contact@tikitaka3d.com and we'll make it right.